Adhering to the service philosophy of satisfying the Customers, SANMING has organized a brilliant after sales service team. They have been everywhere all around the world, serving our customer. They have made great contribution to make us trust-worthy to the Customers.

Pre-sales

1. Browse SANMING’s official website to get related information

2. Call, fax or e-mail the Sales Dept. to obtain the details or consult with local agency and users

3. After mutual communication, our professional staff will provide you with the detailed data and technical proposal

4. The Customers can inspect the working condition of SANMING supplying products nearby

5. Our technicians will offer site inspection, help to design the ore field layout and old-mine alteration scheme and we could provide feasibility report

In-sales

1. The Customers can discuss business and sign contract with agency or come to SANMING directly for inspection, negotiation and contract-signing.

2. Timely delivery in strict accordance with the quality and quantity as contracted, provide layout chart of mining area and equipment foundation drawing and solve the technical problems occurred in construction.

3. We will send technicians to guide installation, debugging and training operators on site to meet standards and capacity required till customers are satisfied

4. Provide the sample of Mine Rules and Regulations and help customers build a sound managerial system

After-sales

1. Pay return visits at regular intervals to find out the service conditions of equipment and introduce new technologies and new trends of crushers to customers

2. In the defects liability period, we will provide solutions within 24 hrs after customers’ call or email and assign technicians if needed to customer’s site within 48hrs to eliminate troubles till resuming production

3. Ensure the on-time supply of spare parts and components

4. Please dial +13636610457 to complain any displeasure about the sales, after sales service personnel and agency.